Lately, I've been working my hardest to try new and interesting things. I'll try materials that I haven't used before, designs I've never tried before and pieces that seem good at the time. Most of the time I am pleased with how things come out and am proud to put the final product out there.
Still, there comes a time ... thankfully not often at all ... where my designs are just not home run worthy. At the time I think it may be a great idea, but in the end, it's the customer's right to decide that it's just not as good as they thought.
It always makes me nervous when this happens. I am a people pleaser ... I like to make everything perfect for everyone else. So when I find out that it's not perfect, I get a little anxious. That's just me. Still, I will do whatever I can to right my wrong.
If you find that what you purchased from me is not exactly what you wanted or expected, or just doesn't hold up (it's rare, but it happens), I WILL replace it ... I will fix it ... I will make it better ... and at no extra cost to you. Please feel free to contact me at any time if you find yourself in this situation.
That is my guarantee. I appreciate your business and your support and I want to make you a happy customer because that is my job!
~Katrina
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